Privacy Policy

Effective Date: July 1, 2026

Introduction

The Electric Solution (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit https://theelectricsolution.com or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Property address
  • Service request details
  • Photos or documents you choose to submit
  • Any additional information you provide through contact forms, quote requests, emails, phone calls, or text messages

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on our website
  • Referring website
  • General geographic location
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Schedule appointments
  • Provide estimates
  • Perform requested electrical services
  • Improve our website and customer experience
  • Send appointment confirmations and service updates
  • Respond to customer support requests
  • Communicate about requested services
  • Send marketing communications if you have chosen to receive them
  • Comply with legal obligations

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may include services such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) Pixel
  • Other website performance and advertising tools

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our business, including:

  • Website hosting providers
  • Customer relationship management (CRM) platforms
  • Scheduling software
  • Payment processors
  • Marketing and advertising platforms
  • Analytics providers

These providers are permitted to use your information only as necessary to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

Text Messages

If you provide your mobile phone number, you may receive text messages regarding:

  • Appointment confirmations
  • Appointment reminders
  • Technician arrival updates
  • Customer service communications
  • Service follow-up requests

If you have opted in to receive promotional text messages, you may also receive occasional marketing communications.

You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance.

Message and data rates may apply.

Email Communications

If you provide your email address, we may send:

  • Estimate information
  • Appointment confirmations
  • Service-related communications
  • Customer support responses
  • Promotional emails if you have subscribed

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Service-related emails will continue as necessary to complete requested services.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

While we work to protect your information, no method of transmitting information over the internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide requested services
  • Maintain business records
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

Your Choices

You may contact us at any time to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal and business record retention requirements
  • Opt out of marketing communications

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Electric Solution

7213 Stephen Boyd Court
Raleigh, NC 27616

Phone: (919) 412-3776

Email: adam@theelectricsolution.com

Website: https://theelectricsolution.com